Too often we are confronted by mean spirited, obnoxious, jerks who make our life complicated. To overcome these situations, here is some very sound advice...

On the personal level, my advice is far more conventional. To ward off anger, each individual should try to develop loving relationships and pride in work. When provoked in non-life-or-death situations, count to ten, then forget the provocation and get on with life.

-John Lee